Privacy Policy

PRIVACY POLICY

Last Updated: June 2026

Bamboo Sticks Ltd Privacy Policy

At Bamboo Sticks Ltd, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or subscribe to our marketing communications.

1. WHO WE ARE

Bamboo Sticks Ltd
20 Wenlock Road
London, England
N1 7GU

Email: support@bamboosticks.co.uk

We are the data controller responsible for your personal information.

2. INFORMATION WE COLLECT

We may collect and process the following information:

Personal Information

Name
Email address
Telephone number
Billing and delivery addresses
Company details (where applicable)

Order Information

Products purchased
Transaction history
Delivery details
Payment information (processed securely through third-party payment providers)

Website Information

IP address
Browser type
Device information
Website usage data
Cookies and tracking technologies

3. HOW WE USE YOUR INFORMATION

We use your information to:

Process and fulfil orders
Deliver products and services
Manage customer accounts
Respond to enquiries and support requests
Improve our website and services
Prevent fraud and maintain security
Comply with legal obligations
Send marketing communications (only where consent has been given)

4. MARKETING COMMUNICATIONS

If you subscribe to our mailing list, we may send you:

Product updates
Promotions and special offers
Company news
Industry-related information

You may unsubscribe at any time by:

Clicking the unsubscribe link in any email
Contacting us at support@bamboosticks.co.uk

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

5. LEGAL BASIS FOR PROCESSING

Under UK GDPR, we process personal data under one or more of the following lawful bases:

Performance of a contract
Legal obligation
Legitimate interests
Consent

6. PAYMENT PROCESSING

Payments are processed securely through trusted third-party payment providers.

We do not store full credit or debit card details on our systems.

All payment processors comply with applicable PCI-DSS security standards.

7. THIRD-PARTY SERVICES

We may use trusted third-party service providers for:

Website hosting
Payment processing
Email marketing
Delivery and logistics
Analytics and website performance

These providers only receive information necessary to perform their services and are required to keep your data secure.

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information against:

Unauthorised access
Loss or theft
Misuse
Alteration
Disclosure

While no online system can guarantee absolute security, we follow industry best practices to protect your data.

9. COOKIES

Our website uses cookies to:

Improve website functionality
Remember user preferences
Analyse website traffic
Enhance customer experience

You can manage or disable cookies through your browser settings.

10. DATA RETENTION

We retain personal information only for as long as necessary to:

Fulfil orders
Meet legal and accounting requirements
Resolve disputes
Enforce agreements

When information is no longer required, it is securely deleted or anonymised.

11. YOUR RIGHTS

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at:

support@bamboosticks.co.uk

12. CHILDREN'S PRIVACY

Our website and products are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

14. CONTACT US

If you have any questions regarding this Privacy Policy or how your data is handled, please contact: